Frequently Asked Questions
01. Accounts & Orders
Creating an account is not necessary and you can check out as a guest without having to register.
However, creating a Cuffink account has many benefits such as:
- Reviewing past purchases
Receive live tracking information - Save your address and card details for faster shopping
- Save your personal measurements and sizes
I have forgotten my username or password, now what?
You can easily reset your username or password by clicking here. If the problem with login persists please contact our customer support team on support@cuffink.com
Can l cancel or change an order?
Yes, this is possible. There is no need to place a new order if you want to make changes. If you want to cancel or change your order, send us an email on support@cuffink.com before the order is dispatched, and we will make the necessary amendments.
02. Payments
We accept Visa, MasterCard, Maestro, American Express, Discover and PayPal.
For added security, your billing address at cuffink.com must exactly match the address on file at your credit card company. The processing of your order may be delayed or denied if these addresses are different.
Why has my payment failed?
There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card or payment method, such as PayPal. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds, 3D secure is not enabled or it has been flagged for security reasons. For any other issues or questions, please contact our Customer Service representatives
Is shopping online with Cuffink secure?
Cuffink always ensures that your transactions are safe and secure via https payment connections
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03. Shipping & Returns
View our order ETA’s for both standard and express shipping here.
Which countries does Cuffink deliver to?
We offer worldwide shipping at a standard rate of $8 with free shipping over $100.
How do l return items?
You can easily return an item for a refund within 14 days of purchase. You can have a look at our returns process by clicking here.
How can l check or track an orderl placed on cuffink.com?
Registered customers, please SIGN IN to access your order status and history.
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04. Others
How do I use a coupon or promo code?
If you have a promotional code and would like to redeem it, you can do so at the beginning of the checkout process. Once your code is accepted, your final purchase amount will be automatically updated. If you are having trouble applying your discount code, please contact us.
What size should I order?
Please note that sizes vary from collection to collection. You can find specific sizes and a general size chart on each product page. Most of our products can be customized, so please submit your ideas to our Contact Us page.
05. Cuffinks
What are the different metals used to make cufflinks?
All of our metal products are made from .925 sterling silver, palladium, stainless steel, titanium or plated base metals. We also offer 14k and 18k gold.
Sterling silver is a soft metal that is ideal for engraving. Sterling silver items require polishing over time. Oxidative tarnishing occurs when silver is exposed to oxygen. The best way to avoid oxidative tarnishing is to store your cufflinks in a jewelry storage box or use a soft polishing cloth for routine maintenance. Wearing your cufflinks regularly will also help prevent them from losing their luster, as the fabric on French cuff shirts will keep them shiny.
Palladium is a metal alternative to platinum. It has been used interchangeably with platinum in precious metal jewelry since the 1930s. Palladium is a strong, durable and rare metal, and its brilliance makes it ideal for plating cufflinks.
Stainless steel is a very strong metal that will not corrode or rust. Its strength and resistance to damage is perfect for cufflinks and makes it ideal for engraving.
Titanium is the strongest metal we use. This silver-colored metal is corrosion-resistant, abrasion-resistant and very durable.
Plating Objects are constructed from a base combination of metals and then plated with polished silver or rhodium. The exact composition of the core in base metals may vary.
Can you do custom designs?
Absolutely! Visit our Custom Products page for more information on custom designs or contact our Custom Department at support@cuffink.com.
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