Refund and Returns Policy
Not happy with your purchase?
You can return your item/s and receive a refund by following the below instructions.
SUBMIT RETURNS FORM
Fill out the online returns form specifying which items you want to return and the reason why you wish to return the item/s. Please confirm with our terms and conditions whether your items are eligible for a return. Please wait for our confirmation email before you proceed to the next step.
AWAIT CONFIRMATION FROM OUR TEAM
Once you fill in a returns form, a member from our customer support team will contact you to approve your return.
Delivery costs for the return of merchandise will be entirely at your expense.
overview
At Cuffink we offer our customers the ability to return items in original condition and packaging within 14 days for a full refund with valid packing list. All of our orders are shipped with this important document and contain detailed information about your order. After 14 days it is still possible to return merchandise for an exchange or store credit. Sales past 21 days are considered final and are not exchangeable.
Refunds will be issued back to the original form of payment only, and may take up to 14 days to process. Shipping expenses back to Cufflinks Depot are not refundable and for your security, we suggest using a reputable, trackable, and insurable shipping method (UPS, FedEx, DHL), as credits/refunds/exchanges are only possible when the items are received in their original condition by Cuffink . Cuffink is not able to provide refunds/exchanges for items lost during shipping back to our location.
We advise that all items be secured carefully and individually during transport back, so that they are not damaged during transit. Items not secured properly can be damaged, making them ineligible for return or exchange. If there are straps on the box that the items came in, please make sure the cufflinks are securely strapped back into all of the elastic straps.
Each item shipped from Cuffink, has been inspected to make sure that they are secured, usually within elastic bands attached to the box. There is no exception to our policy on this safe shipping procedure for your protection and ours.
*As an exception to our refund policy, we are unable to entertain returns for ‘personalized’, ‘custom’ and ‘personalizable’ merchandise, unless there are clear errors made in personalization. This includes any custom or engraved items. However, if the error has been made by Cuffink or our engraver, we will revert to our standard return policy. Due to the sensitive nature of unengraved surfaces, we are not able to take returns back on personalized items that have not been engraved.
*Engravable items, custom items, international orders, special requests, large orders and wholesale orders cannot be returned or refunded.
Returned items originally shipped using a free shipping method or promotion will be subject to shipping charges.
If orders are returned, and the free gift kept, you will be charged $35 for the gift. Engraving fees (if applicable) are non-refundable.
Items damaged in transport must be reported to Cuffink within 24 hours of receipt via telephone or email to support@cuffink.com – please include your order or reference number.
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